Elastix chat-based support allows you to open a ticket with a certified Elastix Professional 8 hours a day, 5 days a week. Get up to 1 hour of support through the web-chat service, including remote assistance. A ticket number will be issued that allows you to access the web-based support system. You can reuse that ticket number several times until your time is exhausted. (Your time is not rounded to hours - every minute counts!). Receive fast support with remote login via SSH. The certified Elastix professionals can help you on the spot via remote login to your Elastix server.
The Elastix Web Chat Support is the best way to found quick support and assessment for any Elastix topic. From "how to" procedures to estimation of implementation projects you will always find the right and shortest way to configure your Elastix based system or perform your project with 2nd and 3rd level of support behind your back. You can purchase an hour of support or a bundle of 5 hours. Use them for an estimation, a scheduled maintenance, a survey or keep them as a "Stand By" support technician you can consult at any time.
Remote Access: You must have enabled ssh access (port 22) and web access (port 443), to the Elastix server that must be configured. This must be setup before the support attention to avoid time loses. It is also allowed the use of remote access software such as Logme-in, VNC, etc.
You must have enabled ssh access (port 22) and web access (port 443), to the Elastix server that must be configured. This must be setup before the support attention to avoid time loses. It is also allowed the use of remote access software such as Logme-in, VNC, etc.
Our Elastix Support Engineers can only do suggestions about changes in the network configuration of the client. These suggestions will be related to solve any problem related to networking at the moment of support. Our Elastix Support Engineers will not perform any network configuration at any moment.
The chat support is not a valid way to perform development of Elastix functionality. Any requirement that involves development should be requested and will be scaled to our development team. This work will follow the policies and procedures of this area.
It is recommended, before requesting a support, to verify that the problem is not already reported in the Elastix bug tracker. Any solution related to bugs will be released by our development team with available patches.
If you require support for third party hardware it is possible that our technical team will need time to do some research. In this case the technical support team will estimate, if it's necessary, and will inform you if there is any additional time.
Any hour related with research will be discounted of the total amount of support hours.
International Shipping Policy
We do not ship to an address in a country or region different than the country or region of residence of your buyer. Fraudulent non-U.S. buyers may claim to live in the US to get us to ship to them directly overseas. We WILL NOT ship to a buyer at an address that is in a different country from where the Credit Card account is. No exceptions.
At PBX Online Store™, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to PBX Online Store™; you have the option of exchanging the item(s) or receiving a refund of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.
Customers are the responsible for the costs of two-way shipping. If a return is made after 30 days of your product's shipping date, or if the return has to be made within 30 days of shipping date but the package / product has been opened or damaged or used, there will be a 15%-30% restocking fee deducted from credit, however, we reserve the right to reject a return after 30 days. Note that shipping charges are not refundable.
Use a request form from return policy menu to obtain a Return Merchandise Authorization (RMA). Be sure to make your request within 30 days of the invoice date. Once your request has been received, you'll be emailed an RMA number along with specific return instructions. Returns received without a valid RMA, or returns received more than 10 days after the RMA issue date will be refused. RMA numbers cannot be extended or reissued.
Pack the item you're returning within a sturdy shipping box to prevent damage. We recommend that you insure your return shipment against loss or damage, and use a carrier such as UPS or FedEx that can provide proof of delivery. You're responsible for all shipping charges on returned items and any damages in transit.
Display the RMA number on the outside of the shipping box Don't write on or apply any labels directly to manufacturer boxes or original product packaging surfaces.
Ship the package to the address provided
When you receive your RMA email from us, you'll be provided with an address to where your return package MUST be shipped. If you ship it to an address other than the one provided, it will cause severe delays in issuing your refund.
Damaged Shipments If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection to firstname.lastname@example.org
Unauthorized Returns Packages without an RMA number or returned products that are not acceptable for return will be shipped back to you at your expense.
Extended Warranty and Support Returns are not applicable for Extended Warranties and Paid Support.
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